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Privacy Policy

Last Updated: 01/09/2025

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RiyActive Group (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021), the EU General Data Protection Regulation (GDPR) (where applicable), and other relevant laws.

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1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Parent/guardian details: name, contact number, email, address

  • Child participant details: name, date of birth, age, emergency contact, medical information (if relevant to activities)

  • Payment details: billing information, transaction history

  • Technical data: IP address, browser type, cookies, and usage data

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2. How We Use Your Data

We use your personal data for purposes including:

  • Enrolling participants in activities

  • Communicating schedules, updates, or cancellations

  • Processing payments and issuing refunds

  • Ensuring health and safety compliance

  • Improving our website and services

  • Meeting legal and regulatory obligations

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3. Legal Basis for Processing

We process personal data based on:

  • Consent (e.g., parental/guardian permission for under-18s)

  • Contractual necessity (e.g., to register and deliver services)

  • Legal obligations (e.g., safeguarding, health and safety compliance)

  • Legitimate interests (e.g., service improvement, security monitoring)

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4. Minors

We do not knowingly collect data directly from individuals under 18 without parental/guardian consent.

Parents/guardians are responsible for providing accurate information for their children.

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5. Data Sharing

We may share data with trusted third parties who support our operations (e.g., payment processors, IT service providers, venue operators). These providers are bound by strict confidentiality and data protection obligations.

We do not sell or rent your data to third parties.

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6. International Data Transfers

Where necessary, data may be transferred to secure servers outside the UAE or EEA. Such transfers comply with applicable laws and safeguards.

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7. Data Retention

We retain personal data only for as long as necessary to fulfill service and legal obligations, after which it will be securely deleted or anonymized.

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8. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion of your data (subject to obligations)

  • Withdraw consent at any time

  • Restrict or object to certain processing activities

  • For EU residents: request data portability

  • Opting Out of Communications

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If you no longer wish to receive updates, newsletters, or other communications from RiyActive Group, you can opt out at any time by contacting our Data Protection Officer (DPO) at:
📧 dpo@riyactive.ae

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9. Cookies

Our website uses cookies for functionality and analytics. You may disable cookies via your browser, but some features may not function properly.

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10. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

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11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

📧 Privacy Inquiries: dpo@riyactive.ae
📧 Opt-Out / Data Protection Officer: dpo@riyactive.ae
📞 Phone: +971 58 944 1214

📍 Address: Al Nazish Business Centre, Floor G, Unit T-158, Ras Al Khaimah, U.A.E

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